Three papers, one check

Why does Playzilla Casino ask for identity documents?

Licensed casinos must confirm who you are, and our check usually takes 62 hours from the moment your papers land.

Start my check

License ALSI-928938 issued by Anjouan Offshore Finance Authority, independently audited by eCOGRA and SIQ

At the check stage

Read the six lines below

You will know the who, the license, the timing and the contact before you file anything.

Who checks

Playzilla Casino LLC

License

Anjouan Offshore Finance Authority, ALSI-928938

Review time

62 hours

Mandatory by

Your first withdrawal, at the latest

Questions go to

[email protected]

Minimum age

18+

How to do it

Getting through on your first attempt

Playzilla Casino reads paperwork in one pass where it can, so the order below matters more than speed.

Inside your account menu

Your account menu holds the area for identity papers; open it before you deposit anything large, because the request can arrive at the first deposit as well as later.

Scan, not a blurry snap

Between a blurry phone snap and a flat, well-lit scan, the scan wins every time. Capture all four corners with no glare and no finger over the corner.

Matching the trail to your account

Skrill, Neteller, Paysafecard and card accounts each leave a different trail. Send a screenshot showing your name and the same details you used here, with the balance hidden if you prefer.

A shorter wait on your hands

Once everything is with us, the queue runs to about 62 hours. Check the verification inbox for a follow-up request rather than sending the same file twice.

At the upload screen

Blurry copies become clear copies

That a document gets rejected for a missing corner, not for being the wrong paper.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page, all four corners, unexpired

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name, your address, a recent date

Payment method confirmation

ConfirmsThe account you deposit from

Must showYour name and the method details

How to clear a returned document

Address proof that passes. Address papers past the accepted age are refused because they no longer show where you live now. Order a fresh bank statement dated this month Use a utility bill showing your current address

Match your name exactly. A name or address differing from your account record is refused, because the casino can only match a person it can identify. Update your account details to match the paper Check the spelling on your ID first

Expired ID upload. An expired identity paper cannot be accepted, because it no longer proves who you are today. Renew your passport or licence, then upload it Send both sides of the new card

When does the check start?

Playzilla Casino holds a licence from the Anjouan Offshore Finance Authority under number ALSI-928938, and that licence obliges the operator to know how a player funds their play. Expect the request as routine bookkeeping, not as a suggestion that anything is wrong.

Which ones apply depends on your own deposits and withdrawals, so send only what is requested.

Recent bank statements
Payslip or employer letter
Savings account history
Sale of property paperwork
Inheritance or gift letter

Four checkpoints

When does the check start?

Playzilla Casino builds the check into ordinary steps, so you meet it at a predictable point.

Why before my payout?

Your first payout is the latest point at which the licence allows a check, so identity, address and payment papers are reviewed before money moves.

Bigger sums, deeper checks

Amounts far outside your usual pattern get a closer look, so the casino asks for proof of where the extra money came from.

Mismatch on record

A spelling or address that disagrees with your papers flags the account, and the casino then asks for the document that settles which version is right.

Age confirmation

Because the licence sets play at 18+, the casino may confirm your age at sign-up, or later when a shared device raises a doubt.

Clarity first

Settle your doubt, then upload

Playzilla answers the usual verification questions in the same plain terms used by its check team.

My name has changed since I signed up, what do I do?+

Send proof of identity in the new name together with the document that links the two, such as a marriage certificate. Verification staff will match the change to your account before a withdrawal goes through.

When will Playzilla ask me to verify my account?+

The licence requires it at the latest before your first withdrawal, and the casino may ask earlier, at registration or at the first deposit. Nothing is paid out until the check is complete.

What happens if one of my documents gets refused?+

A refusal usually means the photo was unclear or a detail did not match your profile. Check the corner is not cut off and the text is readable, then resend the file or write to [email protected].

How long does the check usually take?+

Verification takes up to 62 hours once the documents are complete. Files sent during busy periods sit in the same queue, so a clear scan is the quickest route.

Do I need to send my papers again at some point?+

Not normally, as a completed check stays on your account. The casino can ask for a fresh photo later if a document passes its expiry date.