Five controls waiting for you

Playzilla Casino: play stays a pastime, not a plan

Play only from 18+, and the deposit limits, loss limits, session time limits, self-exclusion and reality checks sit in every Playzilla Casino account.

Set my limit

License ALSI-928938 issued by Anjouan Offshore Finance Authority, independently audited by eCOGRA and SIQ

Four essentials

What you know after two minutes here

You will know the age rule, the licence behind the site and who to call for help.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-928938

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

In your account now

Controls that stay in your hands

It removes the worry that a casino hides its safety tools or makes you hunt for them.

A cap that stays put

Cap how much reaches the account each day, week or month. Switch it on before the first spin, not after a losing night.

A stop point chosen in advance

Set the ceiling on net losses over a period, so a bad run ends on your terms rather than your mood.

How long should a sitting run?

Decide how long a single sitting may last, useful when play stretches past what you planned to spend on it.

When a break is the real answer?

Close play on your account for a set stretch when a break is what you actually need, rather than a cut to one limit.

Time-passing reminder

Get a reminder of time passing during play, so a quick session does not quietly turn into an evening.

While nothing is going wrong

When the mood changes, the limit is already there

This is the same calm, upfront way Playzilla Casino handles verification and payments: plainly, before you need it.

Finding profile settings

The responsible gambling tab

Look for the responsible gambling section and read the tools listed there before choosing any figure.

Different worry, different tool

Pick deposit, loss or session time according to the problem you want solved; each answers a different worry.

Check it saved correctly

Save the setting, then return to the account area and confirm the limit appears as you entered it.

You want the play to stop for a while

A break of hours or days. Choose a pause of hours or days and the account stays closed for that time. Set it under the responsible gambling tab in your profile before you play. During a pause you cannot deposit or bet.

Ask for a long stop. Closing access for months keeps you out for a long stretch. Ask support to start it and know that it cannot be undone early, even if you change your mind. Deposits and play stay blocked the whole time.

The account is your register. No national self-exclusion register exists in this market, so self-exclusion is set in the casino account itself. Our registration is held under licence ALSI-928938 with the Anjouan Offshore Finance Authority. The Gambling Helpline Aotearoa also advises on longer steps.

Free support nearby

Talk free and still stay private

It lifts the worry that asking for help will cost money or be shared with others.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, at no cost, for yourself or a relative. The line answers around the clock and keeps the call confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation offers free counselling, peer and cultural support across eighteen clinics nationwide, and welcomes relatives alongside the person who plays. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa gathers signs of harm, practical tips and a finder for local support, written for people who gamble and for their families. safergambling.org.nz

Is your household account really for adults only?

Why is my ID asked for? Anyone opening an account here must be 18 or older, and identity documents are requested before the first withdrawal. That check exists because a shared family computer can hide who is really playing.

When the family laptop is shared. Blocking software on the home computer and on phones lets you stop gambling sites from opening at all. Set it while everyone is calm, and keep the password with an adult who does not play.

Support for worried relatives. Talking about money and mood, without blame, often reaches someone faster than any lecture. The Gambling Helpline Aotearoa answers on 0800 654 655 around the clock and also advises relatives and friends.

When play turns into pressure

Noticing the shift early gives you room to act while play is still entertainment with a cost. A limit set before the next session, or a pause, is the simplest first step.

One or two of these may feel familiar, and that alone is reason enough to slow down.

Chasing money you have already lost
Depositing past the amount you planned
Hiding your play from people close to you
Borrowing money to keep playing
Losing track of hours at the screen
Feeling flat until the next session
Arguing at home about your spending

Protection and support

Clarity before you decide

Six plain answers that settle limits, pauses, exclusion and who can help relatives.

Can a deposit limit be made bigger once it is in place?+

Ask about an increase through the same section of your account where the limit was set. Support can talk you through it if the option is not visible on screen. Setting a lower figure is the simpler change, so choose a cap you can live with before play begins.

What does taking a short pause actually change here?+

A pause closes play for the days you pick and leaves the balance and history intact, so nothing is lost. When the period ends, access returns without any request from you. Choose the pause when you want distance rather than a full closure of the account.

Who can my family ring when someone at home gambles too much?+

Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives as well as players, any hour. Free text 8006 is there for people who would rather write. Problem Gambling Foundation also offers free counselling and cultural support for whānau.

Will blocking my account stop me playing at other casinos?+

No. Self-exclusion applies only inside your Playzilla Casino account, because New Zealand has no national exclusion register that joins operators together. Every other site keeps its own separate controls, so a break from here does not follow you elsewhere.

Why are you not allowed to open an account before 18?+

Age is checked before any account becomes active, so nobody under 18 can stake money here. Identity documents are part of the same verification step. Betting underage is not legal in this market, and the check protects both the player and the licence.

Can a self-exclusion be lifted before the chosen date?+

No. Once you pick a period, it stands for the whole of it and staff cannot shorten it on request. That firmness is the reason it works when a pause feels too light. Decide the length carefully, since only time will reopen the door.